The dreaded, "Why do I have to pay?" How to answer your patients' most common dental insurance questions.
Regardless of your practice philosophy regarding insurance management, you are bound to have heard this kind of statement from patients many times in the past.
Helping your patients understand their dental benefits and, more importantly, what they are and are not responsible for paying themselves, is a difficult task. After all, even dental professionals are often confused about what insurance carriers will and will not pay for and the seemingly endless changes that take place year after year. (Translation: insurance carriers paying less and less while asking for more and more from the dental provider.)