Other than legitimate last minute issues, what causes patients to cancel without notice, or no-show altogether?
What many practices don't understand is that it is often the absence of 'value' placed on the appointment by the patient, leading them to believe "It's no big deal, I can reschedule", or "They'll call me back if I really need the treatment."
The end result: frustration for you and your team, and costly holes in what probably started out as a full and profitable schedule.
Click here for more information on how to avoid costly no-shows and cancellations.
Jan Keller is an experienced dental practice management consultant and speaker who has helped 100's of dental professionals across the U.S. and internationally achieve a higher level of success, profitability and enjoyment in their dental practice.