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Doctor, do you have your staff in the right seats on the ‘bus’?
By Jan Keller
What does a bus have to do with practicing dentistry, you might be wondering? And why does it matter where your staff members ‘sit’, as long as they’re on board? Think about it.
How many times have you hired someone to fill a seat on the bus only to be disappointed in their performance, or their failure to meet your expectations. If the answer is ‘often’, ask yourself… did you communicate to them what your expectations were? Did you place them in the correct seat to perform to the best of their abilities? Did you give them the tools and education necessary to help them help you achieve your goals? Did you listen to them when they warned you a detour might be coming and take the necessary action to avoid any potholes?
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Is Your Practice Embezzlement Proof?
By Jan Keller
Everyone thinks it won’t happen to them. Believe me, it happens more often then you think and often from the person you trusted the most. That’s right – embezzlement!
In the past 17 years as a software trainer and practice management consultant, I have averaged at least one office a year that has discovered embezzlement. Too often the doctor is shocked because he "trusted" his team and did not feel it was necessary to have individual team members sign into his software with individual names and passwords.
- "We switch computers too often to change our login."
- "We’re so busy we can’t be bothered."
- "They have been with me for years."
These are just a few of the reasons I have heard over the years as to why the practice didn’t set up system security in their software.
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